When you need carpet cleaning services at reasonable prices in Brent NW1. Book us by calling 020 3743 8596 today!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Brent collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Carpet Cleaning Brent customers in our service area, including individuals and businesses who contact us, request a quote, or use our carpet cleaning and related services.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to give you clear and transparent information about our processing of your personal data and your rights.
Carpet Cleaning Brent is the data controller of the personal data we process in connection with the provision of our services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
We only collect personal data that is necessary for us to provide our services and run our business. The types of personal data we may collect include:
Identification and contact details, such as your name, postal address, service address, and any other information you choose to provide that enables us to identify and contact you.
Communication data, such as information included in enquiries, messages, feedback, and any correspondence you send to us in relation to quotes, bookings, complaints or general questions.
Service and contract information, such as details about the services you request, instructions you give us about your property or furnishings, records of work carried out, visit dates and times, and related notes made by our staff.
Billing and payment data, such as information required to process payments and issue invoices. We do not store full payment card details if you pay by card; these are handled by our chosen payment processors in accordance with their own security and data protection controls.
Technical data, where applicable, such as limited device or usage information if you interact with us through a website or online form. This may include your IP address, browser type and approximate location data, to the extent necessary for security, analytics or functionality.
We collect personal data directly from you when you contact us to request information or a quote, make a booking, enter into a contract for services, or communicate with us by phone, in person, in writing, or through any online form we may make available.
We may receive personal data about you from third parties where this is necessary to perform our services, for example from landlords, letting agents, property managers or other parties who book services on your behalf and provide us with your details to arrange access or coordinate work.
We only process your personal data where we have a lawful basis under data protection law. Depending on the context, our lawful bases may include:
Contract: We process personal data that is necessary to enter into or perform a contract with you, including providing quotes, scheduling appointments, carrying out carpet cleaning services and managing your account.
Legal obligation: We may process and retain certain data where this is required to comply with our legal obligations, for example in relation to tax, accounting, insurance or health and safety requirements.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and these are not overridden by your interests or fundamental rights and freedoms. This may include managing and improving our services, handling customer queries, protecting our business from fraud or misuse, and maintaining appropriate business records.
Consent: In limited cases, we may rely on your consent, for example if we send you certain types of marketing communication that require consent. Where we rely on consent, you may withdraw it at any time, and we will make it as easy to withdraw as it was to give.
We use your personal data for the following purposes:
To respond to your enquiries, provide information about our services and issue quotes.
To manage bookings, schedule visits and provide carpet cleaning and related services at your property or premises.
To manage our relationship with you, including handling feedback, complaints and service queries.
To issue invoices, process payments and maintain financial records.
To operate, manage and improve our business, including quality control, staff training and planning future services.
To comply with applicable legal obligations and respond to lawful requests from public authorities, where required.
To send you information about our services that may be of interest to you, where permitted by law and, where necessary, with your consent. You can object to or opt out of such communications at any time.
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
We may use third party service providers acting as data processors who process personal data on our behalf and in accordance with our instructions. These may include payment processing providers, accounting or invoicing service providers, information technology and hosting providers, communication and customer management tools, and professional advisers such as accountants or legal advisers where services require access to limited personal data.
Where we use processors, we take steps to ensure they provide sufficient guarantees to implement appropriate technical and organisational measures so that processing meets the requirements of data protection law and protects your rights.
We may also share personal data where it is necessary to comply with a legal obligation, to protect our rights or the rights of others, or in connection with a business transfer where our business or assets are merged or transferred, in which case personal data will only be shared in accordance with applicable law.
Where any of our service providers or systems are located outside the United Kingdom, or store data in another country, we will ensure that any transfer of personal data is carried out in compliance with applicable data protection law and that appropriate safeguards are in place, such as approved standard contractual clauses or an adequacy decision.
We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In general, we retain customer records, including service and invoicing information, for a period that allows us to respond to queries, handle any disputes or complaints, and comply with our tax and accounting obligations. After the relevant retention period expires, we will securely delete or anonymise personal data so that it can no longer be associated with an identifiable individual.
The specific retention period may vary depending on the type of data and the context in which it was collected. If you would like further information about how long we keep particular categories of data, you can contact us using the details made available through our usual communication channels.
We take appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include limiting access to personal data to personnel and service providers who need it for the purposes described in this Privacy Policy, using secure methods for storing and transmitting data where appropriate, and maintaining internal policies and procedures on data protection and information security.
Under data protection law, and subject to certain conditions, you have the following rights in relation to your personal data:
The right of access: You have the right to request confirmation about whether we process your personal data and to request a copy of that data, together with information about how we use it.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
The right to erasure: You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we consider a request to rectify the data.
The right to data portability: You have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format and, where technically feasible, to have that data transmitted to another controller.
The right to object: You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. You also have the right to object at any time to the processing of your personal data for direct marketing.
Rights in relation to automated decision making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects, unless certain conditions are met.
To exercise any of your rights, you can contact us using our normal communication methods. We may need to verify your identity before responding to your request. We will respond within the timeframes required by law.
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. When we make changes, we will revise the date of the latest version. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
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